BrickWarriors Policies
Product Safety
BrickWarriors products are small and may present a choking hazard to children under 3 years of age. Please keep these products away from small children.
By ordering from BrickWarriors, you acknowledge and accept responsibility for keeping these products away from small children and for any liability resulting from failure to do so.
Shipping and Handling
We ship orders Monday through Friday. We will make every effort to ship orders the same day payment is received. During periods of high order volume, shipments may be delayed.
Shipping times are estimates and are not guaranteed. Shipping times begin when the order is shipped. The day the order is shipped does not count as a shipping day.
For example, an order shipped on Monday with an estimated 2–4 day shipping time may arrive as early as Wednesday.
Domestic Shipping
The following shipping options are available for domestic orders:
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USPS First-Class
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USPS Priority Mail
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UPS
International Shipping
International orders are shipped via USPS First-Class International Mail.
We ship to most countries. Customers who prefer to purchase through an international reseller may do so through one of our authorized international resellers.
International VAT, Import Taxes and Customs Charges
International customers are responsible for all VAT, import taxes, customs duties, brokerage fees, and other charges imposed by the destination country.
These charges are separate from the purchase price and shipping charges paid to BrickWarriors LLC.
By placing an international order, you acknowledge and agree to pay all VAT, import taxes, customs duties, and other applicable charges associated with your order.
BrickWarriors LLC does not control the amount of these charges and is not responsible for charges imposed by the destination country.
We will not alter or declare a lower value on a customs declaration.
If you are not willing to accept responsibility for these charges, we recommend purchasing BrickWarriors products through one of our authorized international resellers.
International Packages Refused or Returned Due to Unpaid Charges
If an international package is refused, unclaimed, or returned to BrickWarriors because the recipient failed or refused to pay required VAT, import taxes, customs duties, or other destination-country charges, the order is not eligible for a refund or store credit.
Once the package has been returned to us, the customer may contact us to request reshipment. Additional shipping charges will apply.
The customer remains responsible for all VAT, import taxes, customs duties, brokerage fees, and other charges imposed by the destination country on any subsequent shipment.
Returns
Most new and unopened merchandise may be returned within 7 days of delivery.
Customers are responsible for return postage.
Returned merchandise must be new, unopened, and in its original packaging. Once the merchandise has been received and inspected, eligible refunds will be issued for the merchandise subtotal. Original shipping charges are not refundable.
Merchandise that is returned damaged or shows signs of use, wear, or tear is not eligible for a refund.
Apparel
All apparel sales are final. Apparel cannot be returned for a refund, and shipping and other costs associated with apparel purchases are nonrefundable.
If you are dissatisfied with an apparel purchase, please contact us through our contact form so that we can address your concerns and improve our products and service.
Order Cancellations
If you change your mind about an order, you may request cancellation before the order ships. Cancellation requests are not guaranteed until confirmed by BrickWarriors.
Orders Over $100
Orders over $100 may be cancelled without a restocking fee if the cancellation request is received within 24 hours of purchase.
Cancellation requests for orders over $100 received more than 24 hours after purchase may be subject to a 10% restocking fee.
Orders $100 or Less
Orders of $100 or less may be cancelled without a restocking fee if the cancellation request is received within 48 hours of purchase.
Cancellation requests for orders of $100 or less received more than 48 hours after purchase may be subject to a 10% restocking fee, particularly if the order has already been processed or is ready to ship.
Any fees actually incurred in connection with a cancellation may also be deducted from the refund.
Orders That Have Already Shipped
Once an order has shipped, it cannot be cancelled through our order system. Customers should follow the applicable return or delivery-refusal procedure described in this policy.
Reshipping Charges
If an order must be reshipped because of an incorrect or incomplete address, a refused or unclaimed package, failure to accept delivery, failure to pay required international duties or taxes, or another circumstance caused by the customer, the customer is responsible for the applicable cost of reshipping the order.
Reshipping charges will be calculated based on the destination, package size and weight, and shipping method selected for the replacement shipment. Reshipping charges must be paid before the order is reshipped.
For international orders, the customer remains responsible for all VAT, import taxes, customs duties, brokerage fees, and other charges imposed by the destination country.
If reshipment is required because of an error on the part of BrickWarriors, no additional reshipping charge will be charged to the customer.
Undeliverable Packages
If a package is returned to us by USPS because of an incorrect or incomplete address, an unsuccessful delivery attempt, an unclaimed package, or another delivery issue, we will contact the customer regarding the returned shipment.
If the customer would like the order reshipped, the applicable reshipping charge must be paid before the order is shipped again.
If the customer does not want the order reshipped, any applicable refund will be handled according to the terms of this policy and may be reduced by the original shipping cost and any fees actually incurred.
International packages returned because the recipient failed or refused to pay VAT, import taxes, customs duties, or other destination-country charges are governed by the International VAT, Import Taxes and Customs Charges section above and are not eligible for a refund or store credit.
Lost Domestic Packages
We ship packages to the address provided by the customer. Please carefully review your shipping address before submitting your order.
If your domestic order has not arrived within 14 days of the shipping confirmation, please contact us through our contact form and provide your order number and the correct mailing address.
We will review the shipment and available tracking information to determine the appropriate next steps.
If the address provided on the order is incorrect or incomplete, the customer may be responsible for the resulting delivery failure, and a refund or replacement may not be available.
If the address on the order is correct and the package appears to have been lost after shipment, we will review the situation and determine whether a replacement or refund is appropriate.
Occasionally, USPS may make a minor adjustment to an address because the address provided is not recognized in its system. If a package is subsequently lost because of an address issue, we may not be able to provide a replacement or refund.
Lost International Packages
International shipments may have limited tracking once a package leaves the United States.
For international orders shipped using USPS First-Class International Mail, BrickWarriors will provide available proof of shipment but cannot guarantee tracking or delivery after the package leaves the United States.
Customers who choose this shipping method acknowledge the risks associated with international delivery.
If an international package is lost after shipment and the loss was not caused by an error on the part of BrickWarriors, BrickWarriors may not be able to provide a replacement or refund.
Customers who do not wish to accept the risks associated with international shipping are encouraged to purchase BrickWarriors products through one of our authorized international resellers.
Multiple Orders
If multiple orders are placed for delivery to the same address, BrickWarriors reserves the right to ship the orders together.
If you would like multiple orders shipped separately, please include that request in the comments section of the order.
Missing or Incorrect Products
If an item is missing from your order or you receive an incorrect item, please contact us through our contact form within 7 days of delivery. Please provide your order number and, when requested, a photo of the items received.
If we determine that an item was missing or that an incorrect item was sent due to an error on our part, BrickWarriors will determine the appropriate resolution based on the circumstances. This may include a refund, store credit, or replacement of the affected item.
If a replacement is provided, BrickWarriors will cover the applicable shipping cost.
If an incorrect item is sent and we request that it be returned, we will provide instructions for returning the item and cover the applicable return shipping cost.
Broken Pieces
We take care to package orders so that products arrive safely.
If a piece arrives broken or is damaged during shipping, please contact us within 7 days of delivery.
Where appropriate, we will provide store credit for a replacement piece or pieces.
Please provide your order number and, when requested, photographs of the damaged merchandise.
Coupons
Coupons are valid only on orders over $10 unless otherwise stated.
Coupons must be entered at checkout to receive the discount. Coupons cannot be applied retroactively to previously placed orders.
Coupons may expire or be cancelled at the discretion of BrickWarriors LLC.
Coupons are not valid on reseller orders unless specifically stated otherwise.
Contact Us
If you have a question regarding an order, return, damaged or missing merchandise, cancellation, shipping, or any other issue, please contact us through our contact form.
We will review each situation according to the applicable provisions of these policies.
