Shipping Policies

Liability

BrickWarriors products are small and could be a choking hazard for children under 3 years of age. Please keep these products away from small children. By ordering from BrickWarriors you accept responsibility for keeping these products away from any small children and any liability for failure to do so.


Shipping and Handling

All packages will be sent via the USPS. We ship to all countries, but international customers can also order from one of our authorized resellers  in order to receive their order faster.

Packages will ship every day, Monday through Friday. We will try our best to ship every order out the same day that we receive payment, but if we have a very high volume of orders shipments may be delayed by a day or two.  Please note that all shipping times are from the time of delivery and are only estimates.  Actually shipping times may vary.

You have the following options for domestic shipping:

USPS First-Class (2-4 days) - $4.00

USPS Priority Mail (1-3 days) - $7.00

International orders will be shipped via USPS First Class International Mail - $4.00

CAUTION: Buyer takes full risk of lost packages on USPS First Class international shipping. We will gladly provide you with proof that we shipped your package, but we cannot track the package out of the US. By ordering and choosing this method you agree that BrickWarriors LLC will not be held liable and offer no reship or refund if your package does not arrive. Please note that some countries may charge VAT and/or import tax. By placing an order, you agree to pay all VAT and import tax associated with the order. If a package is refused due to taxes not being paid, that order will not be eligible for a refund. If you are not willing to take these risks, please order from one of our international resellers.


Special Shipping and Handling for Chains to Champions

Chains to Champions is much heavier than individual accessories and must be shipped in box, so each copy ordered will incur a shipping cost of $10.  Free shipping promotions do not apply to orders including Chains to Champions.


Multiple Orders

If you place multiple orders going to the same address, we reserve the right to ship those orders together. If you place two orders and would like them shipped seperately, you must note it in the comments section of the order.


Lost Domestic Packages

We will ship packages to the address you specify, so please double check the address you enter before submitting your order. If it has been 21 days after you receive shipping confirmation and your order has still not arrived, please fill out the contact us form with your order number and correct mailing address. If the address you give us and the mailing address on the order do not match, then it means you entered the address wrong for the order. If that is the case, the lost package is your responsibility so a refund will not be given. If the addresses match, we will try to send you your items one more time. If we no longer have certain items in stock that you ordered, we will provide a refund for those items whether you request a refund or a resend for the rest of the order.

Please note that occassionaly the post office forces us to make a slight change to your address because the address you specified is not in the system. If this happens, we will make whatever changes they suggest. If this causes the package to be lost we will not resend or refund your order as it is your responsibility to provide us with a correct and complete mailing address.


Lost International Packages

For international shipping, the buyer takes all the risk of lost packages. We will gladly provide you with proof that we shipped your package, but we cannot track the package out of the US. By ordering and choosing this method you agree that BrickWarriors LLC will not be held liable and offer no reship or refund if your package does not arrive. If you are not willing to take these risks, please order from one of our international resellers.


VAT and Import Tax on International Packages

Some countries may charge VAT and/or import tax. By placing an order, you agree to pay all VAT and import tax associated with the full value of the order. If a package is refused and returned to us due to taxes not being paid, that order will not be eligible for a refund. Please check with your local Post Office to see what taxes may be charged on the package before ordering. We will not honor requests to put a lower value on the customs declaration.


Shipping to Germany

Orders shipped to Germany tend to take longer than usual. Sometimes customs can delay packages up to 7 or 8 weeks. If you are having an order shipped to Germany please be aware that these delays may occur.


Undeliverable Packages

If a package is returned to us by the USPS for any reason, we will contact you and give you a refund for your order, less shipping costs. If you still want the items, please order again after looking into why the package might have been undeliverable.


Missing Product

If any of your order is missing, do not hesitate to contact us via our contact us form so that we can provide you with store credit for a replacement.


Broken Pieces

We do our best to pack your orders so that all the pieces will arrive safely. If a piece gets broken by the post office we will give you store credit so that you can order a replacement in your next order.


Hand Painted Custom Minifigs

The Dragon Knight, Android, Galaxy Enforcer, Mercenary, and Assassin custom figures were all hand painted. We try to make them as durable as possible, but they are mainly intended for display. Please handle them with care. BrickWarriors will not be responsible for any damage that occurs to these figures during mailing. Each one of these figures are hand painted, so there may be slight variations between the figure in the picture on our website and the figure you receive. This is especially true for the acid damage effect on the Galaxy Enforcer Figure. Very limited quantities of these figures were produced, so if it is lost in the mail you will just be given a refund for the amount you paid for the figure.


Returns

All sales are final and all costs associated with those sales are nonrefundable. However, if you are unsatisfied with your order for any reason, please let us know by filling out our contact us form so that we can improve our service and products.


Safety

BrickWarriors products are intended to be used by those ages 14 and up. Some of the parts are quite small and have somewhat sharp edges.


Annual Toys for Tots Donation

Every year since we opened for business we have donated 5% of online sales from November 1 to December 1 to Toys for Tots, a non-profit organization that donates toys to needy children during the holidays. Thank you for helping us spread the holiday cheer!